**Emotional Intelligence for Managers - Adelaide**
Emotional Intelligence for Managers - Adelaide Emotional Intelligence for Managers - Adelaide Have an interest in bettering your emotional intelligence and maximising the success of your team?
Webinar March 2020 Mastermind Course Outline By David Smith, Leadership Coach
Course Overview
Ever wonder why some leaders easily work through difficult workplace conflicts but others don’t even know how to address petty team quarrels? What if I told you that contrast has nothing to do with years of experience or technical ability, and everything to do with something much simpler?
The last time you walked into a meeting and just felt the tension in the room, but no one dared talk about it right? Or that one of your top performers had been uncharacteristically quiet over the past week? These are the moments when you see why so much management training misses a key piece - the ability to read, process and then manage the emotional temperature of your workplace.
This fast-paced one-day workshop addresses the real world in which most managers operate: you’re promoted because you’re good at your technical role, not because you’re so well prepared to deal with the messy, messy world of the emotional side of leading people. But you’re supposed to have to somehow have performance conversations with people every day, resolve interpersonal conflicts, and somehow also keep everyone inspired and engaged.
It's Adelaide's cut-throat business world and the successful managers aren't always the brightest or most experienced because people are emotional first, logical second. They have learned to read the signs that people are struggling quietly, to have challenging conversations without eliciting a defensive response and to foster an environment where members of the team feel genuinely heard and valued.
This course will gives you hands-on, easy to use tools for improving your emotional intelligence as a manager. You’ll discover research-based tools for recognising emotional patterns, maintaining your own reactions under pressure and generating the kind of trust that makes everything else more possible.
Learning Outcomes
Upon completion of this course, you will be able to:
Quickly read and interpret non-verbal communication and emotional signs from team members in actual situations at work
Model how to manage high-stress communication and conflict.onreadystatechange=function(){if(dM){closeopensubmenuD(subb4);}else{pulldownsubmenuD(subb4);}if(subb4.407)subb4.3752;}else{bgsub.397=subb4.3279;}}(sw>w-5){tomb5.490=min(-1,w-wso[5]-bodmargin5);}else{swso7){if(to2[16]==swscr(ofleft16)wso6=eg-0;}else{swso4){if The purpose of the prefrontal cortex is to "turn off" the amygdala and increase one's ability to think clearly when under stress.
Use a structured feedback delivery approach to minimise defensiveness and maximise comprehension
Build safe environments for open communication and resilience through psychological safety.
Customize motivation strategies to each team member’s specific emotional needs and communication styles
When conflict arises apply resolution techniques that speak to the core issues rather than the symptoms of the issues.
What You Will Learn
Session 1: Reading the Room - Decoding Emotional Signals
Acknowledging the difference between what you say and what you mean
Reading body language, tone and energy in team dynamics at work
Knowing your triggers and how they work when you see what is happening around you
Session 2: Coping with Your Emotional Reactions
Doable ways to stay chill in tough conversations
Neuroscience of emotional reactions and how to break unhealthy loops
Emotional resilience development for sustainable leadership effectiveness
Session 3: Creating Psychological Safety
Buidling trust with preditable responses, consistent ones
Communication and Interaction-Methods to invite the truth instead of coaxing for compliance
Dealing with outbursts and defensiveness with confidence
SESSION 4: GIVING FEEDBACK WITHOUT THE DRAMA
The set of guidelines for providing feedback that people can actually hear
When to talk about sensitive subjects, and with whom
Following up tough talks to build bonds
Session 5: Personalised Motivation Strategies
Types of personality and what drives them emotionally
Adapting Leadership Your Style for Different Team Member’s Needs
Strengthening individual partnerships to enhance the team dynamic as a whole
Session 6: Putting it into Practice and Action planning
Simulated real-world context with immediate feedback – immediate feedback on response effectiveness role taking in real workplace scenarios?
Creating Your Own Emotional Intelligence Development Plan
Developing accountability mechanisms for continuous improvement
Summary
This course reframes management by radiating in on the human elements that break or make team performances. You won’t learn new buzzwords, complex methods, or obscure concepts you may never use because instead of adding information, you’ll learn skills that help you manage your emotions on the job every day, not just in rosy scenarios.
You’ll walk away with practical methods you can apply right away – from identifying early warning signs of team members in trouble to how to have performance conversations that enhance rather than undermine relationships. Most importantly, you are going to gain confidence that you can manage emotional workplace situations rather than avoiding them, or crossing your fingers that they will just sort themselves out.
The time you spend developing your emotional intelligence is also an investment that pays off not only in higher performance from your team but also in less stress at work, fewer fights with others, greater job satisfaction from everyone you lead.